FAQ

Setting up

Who can create a tournament? An organization's owners and admins, after the organization's setup steps are finished. See Organization and account.

Is a new tournament public? No. A new tournament is private. Visibility is set in Setup, Tournament. See Setup.

Can one tournament run more than one event? Yes. Events are added in Setup, Events. An event can override the tournament's ballot, and the break depth can be set for each event.

Which settings are saved but not acted on? Setup lists them under the heading Settings that are saved but not acted on. See Setup and the Settings reference.

Registration and money

Why is registration still open after the close date? Registration opens and closes with the Status now control in Setup, Registration. The open and close dates are shown and not enforced. See Setup.

Who can refund an entry? A full admin of the tournament. A tab seat cannot refund, waive a fee or change promo codes. See Roles and permissions.

Where is a claim link sent? The coach shares it. The stuck cart follow up in Field, Registrations sends a mail. See Registration and field.

Judges and rooms

Why is a judge not seated? A judge is seated only after their steps are finished and an administrator approves them. See Judges.

Where does an online meeting link go? On the room page, set by a seat or by a judge seated in the room. See Rooms.

Running rounds

Why does Release refuse? The release check found a blocking finding. Each one is listed under the round with a fix. See Rounds and pairing.

Are competitors emailed when a round is released? They receive an in-app notice. Email is sent from Announce. See Announce.

Ballots and results

How is a wrong ballot corrected? The desk corrects a recorded ballot in Ballots, Queue, with a reason that is written to the audit trail. See Ballots.

Where is a dispute worked? In Ballots, Disputes. See Disputes.

Closing out

Can Finalize be undone? No. See Results and closeout.

Getting help

The Documentation page under Records holds a form to report a bug and the patch notes. See Public page and help.