Disputes

A dispute is a private note in which a competitor asks the tab desk to review the recorded result of one room. The Disputes view of the Ballots screen is where the desk reads each note, compares it with the result on record, claims it so that nobody else rules on it, and records a ruling. It is the Disputes subview under Ballots in the left rail, at /tournaments/{id}/admin/ballots?view=disputes. The older address /admin/disputes opens the same view. The Queue view of Ballots also lists Disputes under the heading Review, with the number of disputes still open.

A ruling is a record of a decision. It does not change a ballot, a result or standings. A result is changed on the Queue view of Ballots, where the desk can enter a correction with a reason. The two steps are separate, so a dispute ruled corrected leaves the old result in place until a correction is saved there.

Who can use it

No notice goes out when a dispute is filed or ruled on. The desk learns of a new dispute from the count beside Disputes in the Ballots rail, from the next step list on the Overview, and from the list in this view. A competitor learns of a ruling by opening their room page.

How a competitor files

On the competitor's room page, a tile titled Question this result appears once the room is released and has a recorded result. It explains that the note is private to the competitor and tournament staff.

While a dispute is open or claimed, the tile reads Your dispute is with the tab desk. When a desk member has claimed it, a second line reads Someone at the tab desk is working on it now. After a ruling, the tile shows Dispute followed by the status, the competitor's text and the desk's note.

Statuses and outcomes

Choosing Dismissed always sets the status to Dismissed. The other two outcomes set the status to Resolved. A finished dispute cannot be claimed or ruled on again.

The queue

The comparison

The middle of the view sets the recorded result beside what the dispute asks for. The heading is Comparison, with the room and matchup and the dispute's status.

While a dispute is open or in progress, a warning reads Correcting this dispute may change standings and the break. The original submission will remain retained. The lines under Claimed or source describe the state of the dispute and are not read from a competitor's claimed result. The comparison does not show the ballot itself. To read the ballot, open the room on the Queue and select Peek, or select View as judge.

The resolve panel

After a claim the banner reads Dispute taken up. After a put back it reads Dispute put back in the queue. After a ruling it reads Dispute resolved. The view stays on the dispute that was acted on.

What a ruling changes

• The dispute. Its status, outcome, note, the person who ruled and the time are saved, and the competitor sees the status and note on their room page.
• Records. A claim and a put back are each written to Records. A ruling is written with the note as its reason.
• Counts. The open count in the Ballots rail, the next step list on the Overview and the list of things to settle before Finalize all drop by one.
• Not the ballot. The result, the ballots, the room's status and the standings are untouched. A correction is made on the Queue, where the save needs a reason and runs the release check again.
• Not the competitor's notices. No in-app notice or email reports the ruling.

Tasks

Rule on a dispute with no change to the result.

1. Open Ballots. Select Disputes in the left column, under Review.
2. Select the dispute in the Dispute queue. Read the Filed concern.
3. Select I am working this.
4. Open the Queue, select the room and read the ballot. Select View as judge for the judge's own sheet.
5. Return to Disputes. Leave Resolution on Upheld original result, type the reason in Typed reason, and select Resolve dispute.

Afterward the banner reads Dispute resolved., the dispute reads Resolved, and the comparison reads Original submission upheld.

Rule on a dispute and correct the result.

1. Open Ballots, then Disputes, and select the dispute. Select I am working this.
2. Open the Queue and select Peek on the room. Change the wrong field, type the reason in Reason for change, and select Save the correction.
3. Return to Disputes, set Resolution to Corrected ballot, type the reason and select Resolve dispute.
4. Select Recompute standings on the Queue if the standings do not already show the change.

Afterward the dispute reads Resolved with Corrected ballot accepted, the room shows the corrected result, and Records holds both versions.

Dismiss a dispute.

1. Open Ballots, then Disputes, and select the dispute.
2. Set Resolution to Dismissed, type the reason, and select Resolve dispute.

Afterward the dispute reads Dismissed and the competitor sees the note.

Hand a dispute back.

1. Open the dispute that reads In progress.
2. Select Put back in the queue.

Afterward the banner reads Dispute put back in the queue. and the dispute reads Open.

Troubleshooting

Settings that affect this view

No setting changes how disputes work. The view reads the tournament's time zone to print dates, and the Overview and Finalize read the count of unfinished disputes.